- 27 days of annual leave (plus bank holidays) with an option to buy more
- Great pension plan (employer contribution up to 10.5%)
- Life Assurance (4x salary)
- Subsidized private medical insurance
- Cycle to Work program
- Discounts for employees, including gym memberships
- 24/7 support for mental well-being
- 2 days off for volunteering
- Fair parental leave benefits
- Payroll Giving for charity donations
- Represent the company, dealing with homeowners' simple complaints
- Conduct detailed complaint investigations, collaborate with different teams to ensure positive outcomes, and communicate decisions professionally via written responses
- Assist colleagues in handling more complex cases
- Possess strong telephony skills to explain findings clearly while delivering top-notch customer service
- Maintain accurate records and internal systems for auditing purposes
- Essential knowledge of FCA regulations
- Previous experience with complaints in an office setting
- Proficient in using computers
- Excellent written and verbal communication skills
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Complaints Officer - Milton Keynes, United Kingdom - NHBC
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Salary:
£26,000 - £30,000 based on experience + up to 6% discretionary bonus.
Location:
Milton Keynes – Hybrid after full training
Type of Employment:
Full Time, Permanent
As a Complaints Officer, your main responsibility will be to handle a range of complaints from start to finish, ensuring they are thoroughly investigated and resolved promptly, with empathy and in compliance with regulations.
Benefits: