Service Desk Agent - Chesterfield, United Kingdom - BT

Verified Company

Chesterfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

THE ROLE
Deliver best in class customer service across a range of customers.

This is a great foot-in-the-door opportunity that will expose you to a range of technical teams and development opportunities. You'll have lots of interaction with ITIL focused stakeholders, opening up relationships in the wider organisation. And you'll get to partner with teams in areas like LAN, WAN, Security and more.

On top of that, the team has a strong drive for individual development. You'll have access to platforms like Pluralsight to help explore ITIL frameworks and other accreditation.

All this means, while serving customers and getting to grips with BT's diagnostic & event management tools, you'll be supported by and learn from experts in many different areas.

Your core duties include:

Effectively triage end user incidents
Responding to reported faults and service requests
Working tickets and answering calls in line with SLAs
Contribute to knowledge documentation
Owning your personal development

EXPERIENCE REQUIRED

Able to resolve problems across technical and ITIL functions
You can break down technical details for nontechnical audiences
You have a methodical approach to problem solving
Familiar working in a team and collaborating with others

BENEFITS INCLUDE

BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
Purchase discounted BT shares
Options including childcare vouchers, private healthcare, season ticket loan
Discounted products including broadband and BT Sport
Access to 100s of retail discounts including the BT shop

FLEXIBLE WORKING
BT have moved to a hybrid working model - you can work from home 2 days per week. This means you'll be at your contractual location 3 days a week.

WHAT HAPPENS NEXT?
This advert closes on December 12th, after which the hiring manager will review all applicants and provide feedback.