Student Services Manager - Liverpool, United Kingdom - Bayswater Education

Bayswater Education

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educate and inspire global people through a life-changing educational experience.

We're passionate about growing communities of global thinkers and explorers,at home and abroad.

We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what's out there.

We think of them as global spirits, like ourselves.

Bayswater Education offers:

High Quality Language Courses in 10 yearround locations across 5 countries
UK, France, South Africa, Cyprus & Canada
Careerfocused Short Courses for Generation Z in London, Paris and Online like Digital Marketing or Fashion
Bayswater College
Leading Summer Camps within 9 locations across UK, Cyprus & Canada
Bayswater Summer

Designed for today's young people, our network of centres offers a chance to learn valuable vocational skills, inspire life-changing experiences and teach them the value of giving back.

For every week of tuition that a student studies with us, we give aweek of education to underprivileged people from where our students are recruited.

The role:

This is an opportunity for a customer focused individual to join and lead the Student Services team in our fast-growing Liverpool school.

You will be experienced in working with international students and all the challenges that brings - their welfare, safeguarding,accommodation, social activities and all the associated services.

You will lead the Student Services team to ensure our students are safe, happy and have a life changing experience.

You will be committed to providing a world class experience for our students and your team. You will be working in a dynamic company experiencingrapid growth.

Here you will find the opportunity to carve out a career whilst making a real difference to staff and students.

The
Student Services Manager has core responsibility for:

The safety and welfare of students attending Bayswater College
Line management of our Student Services and Accommodation teams
Ensuring excellent customer service is provided to our students consistently
Liaising with the Academic and Sales teams to give our students a time of their life experience
Following the agreed internal processes and procedures and resolving issues quickly and efficiently
Curating a vibrant, imaginative and fulfilling series of events for our students and partners including lectures, social events, company visits etc.
Conducting Credit control
Internal quality assurance in reference to the British Council accreditation scheme

Knowledge, qualifications and experience

An undergraduate degree and welfare qualification (desirable)
Experience of working with groups of international students taking part in education programmes
Experience of safeguarding of children and best practices
Experience of working to commercial targets
Experience of working in student services & admissions (desirable)

Skills and Attributes

Outstanding verbal and written communication skills
Competence in leadership and administration
Highly collaborative and able to work across teams to deliver results
Numerate and IT literate with competence in Excel
Highly organised and able to manage a varied and demanding workload
A keen eye for detail and a methodical and diligent approach to ensure quality and accurate results to any given task

Personal Attributes

Approachable, friendly and caring
Resilient with a flexible, 'cando' approach to work
Results and customer focused
A team player and able to build rapport and engage with a diverse range of people
Committed to equality and diversity

Legal Requirements

Eligibility to live and work in the UK
Enhanced DBS Disclosure

What we offer:

Competitive remuneration package based on qualifications & experience
Great learning and development opportunities
Extensive career growth opportunities internally
Warm and friendly work environment
Corporate & Team building activities
Working with an outstanding multicultural team of professionals
Regular online networking and crossdepartmental meetings with the Bayswater team based all over the world
Togetherall platform and online community where people support each other anonymously to improve mental health and wellbeing