Call Handler - Altrincham, United Kingdom - Jobwise

Jobwise

Verified Company

Altrincham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What will you be doing as a Temporary Call Handler?
Answering inbound calls from customers in relation to changes in their current billings

Calculate and request service credits where applicable, managing the customers expectations on value and timescales

Own and case manage any issues until full resolution, ensuring the customer is kept up to date throughout

Develop an in-depth knowledge of the company's products and services

Place orders for replacement routers or other equipment, fulfil the orders and post them to customers

Accurately record all information and dialogue with the customer on internal system

Any other ad-hoc duties as required

We would LOVE to hear from you if you have the following skills and experience:
Knowledge of telecoms/software/systems

High attention to detail

Experience of call handling is absolutely essential

Proactive and solutions focused approach to work

Excellent communication skills, with ability to deliver the message with confidence and empathy

Be able to listen and really pinpoint what the issue is

Enjoy working as part of a team, but have the drive to work on own initiative

What will you get in return for your work as a Temporary Call Handler?
An hourly rate of £11.28

Working Hours: 37.5 hours a week 9-5 Monday to Friday

Holiday pay

Weekly pay

Guaranteed work

Chance to join a fun, dynamic working environment