Customer Service Advisor - Bolton, United Kingdom - Jobwise
Description
We are recruiting for a Customer Service Advisor for a successful and expanding company based in Bolton. Working in modern, state of the art offices you will also benefit from a salary of £22,308 with free onsite parking and excellent benefits.
What will you be doing as a Customer Service Advisor?
Working as part of a phone based customer service team, you will be assisting customers with technical queries around the company's technical products
Duties will inculde:
- Investigating customer issues
- Requesting maintenance visits for the maintenance contractors
- Coordinating annual maintenance visits
- Producing daily, weekly, and monthly reports of support activity
- Notifying managers of any issues
- Liaising with onsite engineers to solve issues
We would LOVE to hear from you if you have the following skills and experience:
- Previous phone based customer service experience
- IT support experience would be beneficial but not essential
- Excellent phone manner
- Great communication skills
What will you get in return for your work:
- 25 days holiday plus bank holidays, increasing over time to 30 days
- Private Medical Cover
- Death In Service cover at 4x salary
- Pension scheme
- Annual bonus scheme
- Free parking with electric charge points available
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