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Llandudno

    CAMHS Administrator in Llandudno - Betsi Cadwaladr University Health Board

    Betsi Cadwaladr University Health Board
    Betsi Cadwaladr University Health Board Llandudno, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    The successful candidate will provide a professional and comprehensive administrative and secretarial service to the Community CAMHS Clinical Team.

    We are looking for a dynamic individual with excellent communication, organisational and secretarial skills who is able to demonstrate the ability to work as a Team player and also to work independently. The post holder will possess excellent customer service skills and be able to deal with patient and carer queries in a sensitive and empathetic manner due to the nature of the service.

    Main duties of the job

    The successful candidate will play an important role within the service to provide efficient administration support and be expected to deliver a comprehensive Administration service to support service delivery.

    By the nature of the duties, the post holder is required to maintain strict confidentiality and will be expected to deal with patients, relatives and visitors with courtesy and discretion at all times.

    The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

    Person specification

    Qualifications

    • Good General Standard of Education (e.g. GSCE Maths and English A-C and above or equivalent.
    • NVQ level 3 or equivalent knowledge and experience. Required to undertake this qualification.
    • Understanding of basic Medical Terminology

    Experience:

    • Experience of working in an acute hospital/GP practice or Call Centre/Customer Focussed environment
    • Experience dealing with the general public
    • Previous Waiting List Management experience

    Skills

    • Excellent communication skills both written, verbal & telephone
    • Ability to react to unpredictable issues, re-prioritising own workload if necessary
    • Competent in the use of Microsoft office

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