Motor Claims Handler - Liverpool, United Kingdom - Swift Temps

Swift Temps
Swift Temps
Verified Company
Liverpool, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Swift Placements are recruiting for a
Motor Claims Handler to join one of the UK's leading providers of insurance and legal services. Our client provides white labelled claims handling solutions for a number of UK private and commercial motor insurers. They now have a great opportunity for someone to join an expanding team with excellent prospects of progression in the future


Job Purpose:


You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints, all whilst providing an excellent customer service.


Key Duties & Responsibilities:


  • Make correct policy decisions in regard to indemnity and coverage referring where necessary
  • To review liability to ensure correct decision made and where necessary negotiate liability settlement
  • To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire
  • To ensure recovery of claims outlay, where necessary
  • Ensure reserves are accurately based on current information for all elements of the claim within authority levels
  • Appoint appropriate partner companies and monitor/manage their performance
  • Clear communication with customers, third parties and their representatives
  • Deal with telephone calls including completing any actions necessary as a result
  • Maintain own allocation of files within SLA
  • Contribute to team/department performance by assisting colleagues to ensure team targets are met
  • To process and/or authorise payments within authority levels
  • To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints
  • To maintain data accuracy and files to agreed standards
  • To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
  • To build great relationships with cross functional teams to ensure overall success
  • To drive your own development by actively seeking development opportunities
  • To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
  • To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
  • To adhere to company policies and procedures

Experience & Knowledge:


  • Preferred previous experience of first/third party insurance claims handling or FNOL
  • CII qualified/part qualified preferred but not essential
  • Good technical knowledge
  • Confident telephone manner
  • Previous Customer Service skills/experience
  • Strong written, oral and interpersonal skills
  • An ability to work using own initiative within boundaries
  • An ability to work effectively with people across a wide range of levels and responsibilities
  • Good IT/Keyboard skills
  • Good numeric skills

Benefits:


  • 30 days' holiday inclusive of bank holidays
  • Hybrid working model (in relevant role)
  • 2 x Volunteering days to support charitable initiatives
  • Matched Giving up to £250 matched for personal charity fundraising for a registered charity
Plus much more


Job reference:

INDL

Job Types:
Full-time, Permanent


Salary:
£22,500.00-£29,000.00 per year


Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • LIVERPOOL: reliably commute or plan to relocate before starting work (preferred)

Experience:

Claims Handling: 1 year (preferred)

Work Location:
Hybrid remote in LIVERPOOL


Reference ID:

INDL
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