Service Improvement Lead - London, United Kingdom - Experis LTD

Experis LTD

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Support service teams across government to develop and deliver service

improvements:
work with departments to investigate current service performance and
create and implement plans to improve/transform their services, ranging from small
improvements to large scale interventions

Be an expert able to demonstrate expertise in excellent service design and delivery

and lead others to achieve it

Demonstrate strong understanding of the complexity of government and potential

blockers to delivering excellent services and how to address them

Transfer knowledge to department and agency teams and staff to build their own

service delivery capability

Feedback to CDDO teams and senior leadership team, contributing insight to the

development of products and services that have maximum impact
3

Work with technical and analytical teams and suppliers as required to deliver service

improvements

Who you are:

This role requires:

Excellent knowledge of digital service performance end-to-end and how to improve it
Analytical skills to identify issues with service performance and solutions to them
Knowledge of government or other complex environments (organisational structures

and governance/commercial/financial operating models)

Communication skills. You can mediate between people and mend relationships,

communicating with stakeholders at all levels. You can manage stakeholder
expectations and facilitate discussions about high risk and complexity even within
constrained timescales

Collaboration. You know how to solve and unblock issues between teams or

departments at the highest level. You understand the psychology of the team and
can coach others on team dynamics and conflict resolution

Life-cycle perspective. You know how to successfully lead teams through the full

product life-cycle. You can identify which tools and techniques should be used at
each stage and deal with potential risks across or between all stages. You can
provide guidance and support to teams as they move through stages of the product
life cycle

Making a process work. You can identify and challenge complex organisational

processes. You can add value and coach the organisation to inspect and adapt
processes. You know how to guide teams through the implementation of a new
process