Customer Service Attendant - Barnet, United Kingdom - Parkingeye

Parkingeye

Verified Company

Barnet, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Parkingeye is an advanced provider of a wide range of parking solutions to support businesses whilst working ethically with our motorists.

We offer smart, flexible and integrated carpark management solutions to help increase parking revenue, reduce car park abuse and improve customer satisfaction.

We are looking for a Customer Service Attendant to work on our NHS site at Barnet Hospital.

You will have the responsibility to support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required.

You will be the face of Parkingeye on site dealing with everything from customer queries to providing first line support for any technical issues and liaising with the client, so a high level of customer service experience is required.

The perks at Parkingeye:

Permanent role working 37.5 hours per week
Great working hours; Monday
Friday 9 23 days holiday (plus Bank Holidays) rising with length of service
Free Parking
Pension Scheme
Life Assurance
Employee Assistance Programme
Mental Health First Aiders and Health and Wellbeing Champions
Discounted Gym Memberships and lots of other free benefits
Cashback scheme for medical costs

The Role:

To carry out the duties of the Customer Service Attendant as required by the operation.
Provide advice and parking related guidance to the public whilst enforcing the client's parking

- policy.

Issue and record Parking Charge Notices in accordance with the appropriate legislation.
Identify camera/equipment problems which require investigation, and repair/report as

- appropriate.

Record and report incidents and Health and Safety risks.
Maintenance of car park equipment.
Undertake patrols to enforce and advise on parking restrictions.
Manage potentially difficult situations with members of the public.
To liaise with the Regional Supervisor and/or Manager on a regular basis on operational

- matters.

Work on your own and use your own initiative.

Personal Attributes & Skills:

Strong ability to communicate with customers during difficult and demanding circumstances
Good time management and organisational skills.
Knowledge of good customer services and the use of electronic devices such as phones and cameras.
Ability to work productively under high pressure maintaining balanced emotions and a positive

- outlook