Senior Customer Service Representative Weaverham - Northwich, United Kingdom - Cheshire West & Chester

Cheshire West & Chester
Cheshire West & Chester
Verified Company
Northwich, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Senior Customer Service Representative Weaverham Library:
You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service. You will have the energy and enthusiasm to deliver the range of services we provide.


Organisation

  • Cheshire West and Chester Council

Location

  • Northwich

Job Category

  • Libraries and Archives

Grade

  • CWAC NJC
  • Grade 6

Salary Min
- £25,979 pro rata per annum


Salary Max
- £28,770 pro rata per annum


Hours per week

  • 34.5

Weeks per year

Employment Type

  • Permanent

Closing Date

  • 10/12/2023

Ref No

  • W3087


Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities.

West Cheshire is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.


Cheshire West and Chester Council offers a dynamic and innovative Library Service with a network of 22 libraries, a mobile library service and a range of 24-hour online services.

We currently have an exciting opportunity at Weaverham Library for a Senior Customer Services Representative. We are seeking an individual with excellent customer service, communication, and leadership skills.

You will be responsible for leading the team at Weaverham Library, developing positive working relationships, and managing the building on a day-to-day basis.

You will also have responsibility for all administrative procedures in the library relating to finance, stock, and systems to ensure that an efficient and effective library and information service is provided to the public.

This is a 34.5 hour per week permanent position.


Provisional pattern of hours:

Week 1:
lockup) hours


Week 2:
lockup) hours

What you will receive in return

  • Enhanced rates paid Weekend working
  • Starting on 5 weeks paid holiday (increased to 6 weeks after 5 years of service)
  • Company sick pay
  • Access to Occupational Health support
  • Comprehensive induction and training
  • Opportunities for ongoing development and career progression
  • Local government pension scheme
  • Access to an Employee Assistance Programme
  • Employee benefits through the working rewards scheme
The contractual work location for this role is Weaverham Library.

However, you may be required to work at a range of work locations or sites within the Borough and may also be required to work from home, depending on the needs of the service.

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.


Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £10.90 per hour for all contracted hours.

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