Technical Support Team Leader - Maidstone, United Kingdom - YourPrime Recruitment

YourPrime Recruitment
YourPrime Recruitment
Verified Company
Maidstone, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Team Leader - 2nd
Line Support
Based in Maidstone, UK. Hybrid - visits to the office at least twice a week.

Our client is a Global Leader in Auditing and Financial Reporting Software, providing desktop and cloud accounting software.


It's a really exciting time to join this company as they are vastly expanding and have multiple opportunities within the company, therefore people with an ambitious streak looking for personal and career growth, this is the right direction for you.


Your Duties:

-
Conduct periodic staff appraisals and review performances
:

-
A duty to assure that all cases and resolutions are logged accurately on the service management system
:

-
Worked in a fast paced environment previously
:

-
Maintain a working knowledge of the software tools used by the team
:

-
Liaise with the Technical Support Manager and EMT to identify and arrange training requirements where needed for your team
:

-
Ensure your team is fully briefed ahead of any new landing products and software and assure they'
re fully trained
:

-
Monitor progress of cases through to them being resolved.**:


  • Be responsible for the day to day
    staff supervision.

You will have:

-
A passion for technology
:

-
Experience in a software and customer support role in a fast paced environment
:

-
Problem solving abilities:

-
Understanding or experience working in the Accounting or Financial industry would be a bonus.

Job Information:

Job Reference: 33987_

  • Salary: £ £400000 per annum
  • Salary From: £30000
  • Salary To: £400000
  • Job Industries: IT
  • Job Locations: Maidstone, Kent
  • Job Types: Permanent
  • Job Skills: Inquisitive, Approachable, Analytical
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