Pacs Support/receptionist - Prescot, United Kingdom - Mersey and West Lancashire Teaching Hospitals NHS Trust

Mersey and West Lancashire Teaching Hospitals NHS Trust
Mersey and West Lancashire Teaching Hospitals NHS Trust
Verified Company
Prescot, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
1x Permanent, Full-time (37.5 hours p/w) vacancy, and 1x Permanent, Part-time (30 hours p/w) vacancy.

Vacancies have arisen for two Receptionist/PACS Support team members in the Radiology Department. As the Radiology Department operates a 7 day service, the posts will include Weekend, Evening and Bank Holiday duties.

Applicants should be hard working, flexible, well-motivated and have excellent communication and interpersonal skills. Initiative and computer literacy are also essential for this role.

Previous applicants need not apply.


Interview date: 11th January 2024

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.


From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.


The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.


The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.


Our Vision is to deliver 5 Star Patient Care:

  • CARE that is evidence based, high quality and compassionate
  • SAFETY that is of the highest standards
  • COMMUNICATION that is open, inclusive and respectful
  • SYSTEMS that are efficient, patient centred and reliable
  • PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:


  • Trust rated Outstanding by CQC Inspection August 201
  • Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  • Awarded National Preceptorship Accreditation for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.


KEY DUTIES

  • Undertake general reception duties including greeting patients, verification of patient details and updating patient demographics on Trust Information Systems.
  • Enter patient and examination details on Patient Administration System (PAS) and Radiology Information System (RIS) following departmental procedures.
  • Ensure accurate data quality is maintained during data entry.
  • Make appointments as required.
  • Liaise with portering staff to facilitate the transfer of patients to and from the wards and departments.
  • Maintain and update with regular training knowledge of RIS and PAS.
  • Filing and good housekeeping of paper and electronic documentation.
  • Respond to enquiries in a positive and helpful manner and deal both by telephone and face to face.
  • Communicate with patients and their relatives in a patient, courteous and sympathetic manner.
  • Arrange ambulance or transport for patients if required.
  • Give general advice to patients or redirect to an appropriate department.
  • Deal with complaints on a first line basis or refer to the relevant department/member of staff. (N.b. May occasionally experience stressful or distressing situations.)
  • Liaise with PACS teams from other Trusts to assist in image transfer
  • Provide radiology images for multidisciplinary team meetings in relevant folders on Picture Archiving Communication System (PACS)
  • Facilitate image transfer to other Trusts either by CD/Dicom push or any other method of image transport
  • Prioritise image workload depending on clinical urgency.
  • Undertake data entry on the Radiology Information System (RIS) and Patient Administration System (PAS) for imported images.
  • Access national tracing systems to check patient demographics
  • Respond to enquiries relating to image transfer and general PACS issues.
  • Maintain and update with regular training a range of knowledge of the RIS and PACS.
  • Provide support to PACS/RIS team.
  • Liaise with clinical staff to ensure the smooth running of the department.
  • To work in a flexible manner in accordance with the Trust Policy.
  • Any other duties required by Line Manager

ADMINISTRATIVE RESPONSIBILITIES

  • Merge duplicate records on RIS, Image viewing system and PAS.
  • Identify duplicates/errors on the system and deal with them appropriately
  • Produce encrypted CDs for image transfer and for legal cases
TEACHING & TRAINING RESPONSBILITIES

  • Ensure attendance at Trust Mandatory Training sessions
  • Maintain knowledge and skills of department/Trust systems, policies and procedures
  • To observe the provisions of and adhere to all Trust policies and procedures.
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