Help Desk Support - Thatcham, United Kingdom - LANI Recruitment

LANI Recruitment

Verified Company

Thatcham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Helpdesk Support - Entry Level

Hours - following a period of training of up to three month, applicants wil move onto a shift pattern of 4 days on (7am-7pm) / 4 days off / 4 nights on (7pm - 7am) and 4 nights off.

A great opportunity to join a well-established IT Solutions company in their 24/7 front-line services tehnical team. The successful applicant will be receive a good remuneration package coupled with on-going skills training and the opportunity to progress

Applicants must have strong PC skills and some basic networking experience/knowledge, coupled with experience of working in a customer support function.

Must be a strong communicator with a with good customer service skills.

The role:

Responsibilities:

Event Management opening queries/issues in the ticketing system
Managing incoming calls from customers keeping them apprised of any actions taken to resolve issues
Liaise with logistics with regards to the dispatch of spares and replacement parts.
Manage planned maintenance
Organise site engineers when required
Liaising with internal departments
Work within company SLA's

Experience (Essential):

Strong PC Skills
Previous service desk experience an advantage
Keen to learn and develop
Basic networking skills
Managed service experience
ITIL Foundation Certificate
Event Management tool experience
Wndows Server, VMWare, Citrix, MS Azure and Office365 experience

In return, the client is offering a highly competitive remuneration package and the opportunity to learn, progress and upskill in a professional and progressive environment.

Job Types:
Full-time, Permanent

Salary:
£25,000.00-£30,000.00 per year

Benefits: