IT Support Analyst - Godmanchester, United Kingdom - LANI Recruitment
Description
IT Support Analyst - Godmanchester - Immediate Start£28, hour working week
The role:
Working for a highly professional and progressive IT Managed Services company, you will be based on-site, providing a point of escalation and contact for all IT incidents and service requests, logging, maintaining and taking ownership of customers' casesfollowing SLA's.
Duties include:
- Helpdesk Support & Call Management
- Leavers & Starters, including IT Inductions
- Backup Administration
- Laptop & PC Builds
- Desktop & Laptop Support
- Office Applications Support. MS Office & Other Desktop Applications.
- Daily & Weekly Security Checks
- Managing and maintaining IT Asset Registers, including an Annual Asset Audit
- Telephone & Mobile Administration
- All aspects of Print Management and Troubleshooting
- Work with onsite 3rd line team developing and managing all Systems.
- Based on customer site five days per week, delivering IT support services
- Excellent technical service skills across; desktop and infrastructure experience
- Commercially aware, sound literacy and numeracy skills
- Excellent analytical and problemsolving skills
- Ability to work independently, flexibly and with initiative.
- Adhere to ITILbased processes for the ongoing management of the customer environment.
Skills required:
- Office 36
- MS Active Directory
- Laptop/Desktop support
- Print Management
- Mobile Devices
- Windows Servers
Able to provide a professional approach, you will be driven to enhance the team and keen to learn and develop.
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