Telephone Collections Officer - Redditch, United Kingdom - The Curve Group

The Curve Group

Verified Company

Redditch, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Telephone Collections Officer - (Home/Redditch Office Based)

Basic Salary of £21,000 with
remote working
37.5 hours a week on a rota between 8.30am and 7pm
Full-Time permanent position

Who are we?

As a leader in the debt recovery enforcement sector, our customer has been operating for over 40 years' supporting hundreds of local authorities and Transport for London.

You will be joining during an exciting time to become part of a team that contribute to achieving our visions for the future.

Due to expansion, our client is looking to recruit Telephone Collection Officers to join the team.

If you are a strong communicator, self-driven and motivated, engaging, and influential; they can offer you a unique career with unlimited earning potential.

Based at our modern and easily accessible offices or working from home, you'll be joining a customer focused team that answers telephone calls relating to Council Tax arrears and Penalty Charge Notices on behalf of local authority clients throughout England and Wales.

Key elements of the role will include:

Receive calls from customers that owe money to our local authority clients, or third parties acting on their behalf
Occasional outbound calls to those who have failed to make payment / contact.
Collecting payment in full & ensuring a high standard of customer service at all times
Remaining empathic, calm and acting in a professional, respectful and ethical manner, and have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.
Obtaining questionnaire details from customers who may be in financial difficulties
Negotiating payment arrangements in accordance with guidelines as well as using your initiative if payment in full cannot be collected
Refer, where necessary, cases to relevant debt advisory groups and associated organisations where required to meet the needs of vulnerable customers
Reviewing and updating the database notes and the status of accounts ensuring information is recorded accurately and professionally

To be successful in the role you would need to demonstrate:

Confident in dealing with customers over the telephone
often in difficult circumstances
Confident negotiator to achieve the shortest arrangements to fulfil client requirements
Previous practical office administration experience
Attention to detail able to spot errors and rectify mistakes quickly
Being comfortable in using a variety of technologies and software systems
Excellent verbal communication skills able to interact effectively at all levels
You will work to procedures and policies designed for the team

If this opportunity is right for you, then hit APPLY right now

Job Types:
Full-time, Permanent

Salary:
£17,000.00-£21,000.00 per year

Schedule: