Equine Services Customer Service Advisor and - Wellingborough, United Kingdom - Weatherbys

Weatherbys
Weatherbys
Verified Company
Wellingborough, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

ES Customer Service Advisor/Administrator

Salary:
Circa £21k pa (DOE)


Weatherbys has been a family run business since 1770 carrying forward the reputation of being an exciting place to work and grow.

We appreciate and value all our employees and strive to ensure everyone is provided with the opportunity to develop and play an active role in achieving the organisation's aims and vision.


A 12-month fixed term vacancy has arisen within the Equine Pillar for a Customer Service Advisor/Administrator, forming part of the Customer Service & Administration Team.

This role provides first and second line customer support and administrative services to the Racing & Breeding industries.


Key Accountabilities:


  • Production & maintenance of racing and breeding records
  • Administration for racehorse owners (owner registrations, sponsorship, VAT, Accounts, horse naming)
  • Administration on behalf of industry third parties (Racecourse Association (RCA) Passcard, Racehorse Owners Association (ROA) and National Trainers Federation (NTF))
  • Administration for General Stud Book (registration of foals, broodmares, stallions, import/export)
  • Liaison with industry stakeholders
  • First & Second line query resolution
  • Completion of administration tasks in line with agreed SLAs
  • Advise on topics across the Equine Pillar including but not limited to race entries, ownerships, BHA accounts.
  • Assisting with any other function of Equine Services when required

Skill Requirements:


  • Professional and polite telephone manner
  • Good interpersonal and communication skills (written and verbal)
  • The ability to prioritise workloads to ensure deadlines are met
  • First class administrative skills, and an excellent customer service ethic
  • Able to keep pace with updates to processes and procedures
  • Ensuring the services provided to all customers are executed correctly and accurately
  • Meticulous attention to detail
  • The role will suit an individual who is a quick learner who is accurate and organised
  • A flexibility of approach will also be critical in a fastchanging environment
  • An understanding and interest in the racing & breeding industries would be beneficial but is not essential

Essential Requirements:


  • The role will be 35 hours per week, 09:0017:00, with a variable working pattern covering 5 days per week, including some weekends.
  • Applicants will initially be required to work from Head Office in Wellingborough, having successfully passed the probation period a hybrid working pattern can be reviewed.

Closing Date:
Friday 15th
September 2023

Interviews will take place from Monday 18th
September 2023

  • Weatherbys upholds the principles of equality and diversity and actively promotes opportunity for all employees, both current and prospective._
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