Bereavement Services Operative - Cheltenham, United Kingdom - Cheltenham Borough Council

Cheltenham Borough Council

Verified Company

Cheltenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bereavement Services Operative

£22,369 - £24,054 per annum, 37 hours per week

Cheltenham

12 month fixed term contract

Come and work for an award winning organisation

We are committed to making Cheltenham a better place to live and work, enabling local residents and businesses to prosper whilst protecting what is good about our Borough.

Are you a compassionate individual who enjoys working with people at a time of need?

About the role

We are looking for a Bereavement Services Operative to work as part of our Business Support team, dealing with all aspects of administration and delivering excellent customer support for Cheltenham's Bereavement Services.

We are looking for someone who can undertake a challenging role with empathy, tact and diplomacy while dealing with the bereaved, providing support and guidance dealing with the funeral process associated with burials, cremations and commemoration services and products.

To be successful you will need

Must be a proactive team member with a positive attitude and customer focussed approach to work
Have previous business support, customer service experience
The ability to work to strict deadlines, achieving results while working under pressure
Must be competent with the use of Microsoft IT packages and have excellent keyboard skills
The ability to communicate with the bereaved in a calm, polite and sympathetic manner.
Experience in the care or bereavement industry is desirable.

Special conditions:

Your daily working pattern will be arranged as business needs dictate, to reflect the flexible approach that is needed to manage the service.

You may be expected to work reasonable additional hours from time to time in line with the needs of the service and some weekend working may be required to cope with demand peaks, service expansion, or in response to emergency planning situations.

Recompense will be in accordance with the council's pay and reward policies. You may need use of a car for work purposes.

For more information about this role please see the Job Description and Person Specification.

What can we do for you

An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
A generous holiday entitlement of 25 days rising to 30 days after five years. Parttime employees receive a pro rata entitlement of 25 days.
A comprehensive programme of learning and development.
Two days paid time off for volunteering.
Enhanced maternity and paternity schemes.
An employee counselling service.
Free eye tests (for some posts) and contribution towards the cost of glasses.
A cycle to work scheme.
Low cost town centre parking for some jobs, depending on work location.
A commitment to employee wellbeing.

Applications
**WE ARE AN EQUAL OPPORTUNITY EMPLOYER