Field Service Engineer - Northampton, United Kingdom - Steria Recruitment
Description
Job Purpose
As part of the Field Engineering team you will provide a high level ICT Operational Support Service to the clients of Arden GEM CSU.
To deploy any computer based device to the customers desk, those being Laptops, Toughbook's, Tablets and other Mobile devices or Telephones.
Provide 1st and 2nd line support to include initial logging of faults from customers, simple diagnostic testing and forwarding and appropriate work queue / technician.
To assist in the training of temporary IT staff or contractors, or allocate work to junior staff members within the IT department.
Education / Training / Qualifications:
Educated to degree level or equivalent experience (4 years).
Demonstrable commitment to personal and professional development including willingness to undertake professional study.
Experience & Knowledge
Have an in depth knowledge of the following technical areas:
- PC hardware architecture
- Device Security
- Hardware Configuration
- Software Configuration
- Asset Management
- Network configuration
- Server implementation
- Mobile device deployment and personalisation
Interpersonal Skills
- Organised and methodical. Has good interpersonal skills.
- Is well organised and practical, with a logical, analytical approach to problem solving.
- Pays careful, close attention to detail. Is skilled in installing one or more items of hardware and software. Reliable/conscientious.
- Professional manner. Customer focused. Remain calm under pressure. Selfmotivated and enthusiastic.
- Excellent organisational and prioritisation skills.
- Ability to work on own initiative. Able to anticipate wider consequences of decisions and know when to refer upwards. Attention to detail and accuracy.
- Ability to work flexibly to respond to changing service priorities.
- Confidence to take decisions at the appropriate level. Meets targets and fulfilling agreements even when adverse circumstances prevail within time restraints.c
Circumstances / special demands of post
Essential - Car Driver, Vehicle owner
Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.
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