Customer Service Agent - Loughton, United Kingdom - Mr Lender

Mr Lender

Verified Company

Loughton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

No Visa opportunities available

Benefits

Working within a newly refurbished dedicated office space with onsite employee gym
On site parking
Central Line Train station within oneminute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Breakout space including games tables/machines
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities
Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers' circumstances and needs
To achieve your individual daily targets as set by the Customer Relations Manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Assisting customers that are in financial difficulty and unable to meet their repayments
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer's needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules
This is a summary of the role and the employee is expected to undertake additional adhoc duties_

Person Specification /Skills/Education and Attributes:

Highly desirable