IT Trainer - Birmingham, United Kingdom - Marks & Clerk

Marks & Clerk

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Help shape the future of intellectual property

Help shape the future of intellectual property. Marks & Clerk LLP is the leading and largest firm of Patent and Trade Mark attorneys in the UK with over 50 partners and 350 employees. Our attorneys are highly skilled in all technical fields.

We have 8 offices in the UK:
London, Oxford, Cambridge, Birmingham, Manchester, Edinburgh, Glasgow and Aberdeen.

Role purpose:

Working as a member of a team supporting our most business-critical systems, this is an IT Training role for an experienced and polished professional with a particular focus on an iManage 10 and Windows 11 desktop upgrade project.

It entails developing and implementing a training programme together with training materials for use throughout the firm's UK offices. This is a hands-on position requiring travel and in-person visits to M&C UK offices.

Principal responsibilities:

1st line responsibilities:

Design, develop and conduct a training programme for users of the firm's core business systems focusing initially on iManage and Windows 1
Close liaison with IT staff members in Infrastructure, ServiceDesk and Applications Teams, in addition to key business Stakeholders
Assistance with User Acceptance Testing and to IT Testing staff
Liaison with users and technical teams to provide feedback on upgraded systems
Training needs analysis and IT skills gap analysis
Delivery of highquality role specific online distance learning and inperson IT Training
Organisation and promotion of training courses
Post implementation tailored at desk support to users
Effective support to users to navigate the learning curve
Strong support to the IT function in managing user adoption.
Design and creation of a framework for introductory IT Training to new starters
Regular progress reporting to IT Managers and Stakeholders
Maintain updated training records
Evaluation of the effectiveness of training provision

Technical knowledge, professional qualifications and experience:

A-Levels, degree level or equivalent and IT Training qualifications.
Minimum 5 years' experience of delivering high quality IT Training
Previous law firm, or partnership experience
Excellent knowledge of iManage, MS Office and Windows
An understanding of workflow/case management systems
Proven experience of designing and implementing training programmes
Ability to create and develop training materials including online training interactions
Excellent verbal and written communication and interpersonal skills
A professional attitude
Excellent attention to detail and a methodical approach to work
The ability to work effectively both independently and as part of a team
Excellent organisation and prioritisation skills
Proactive ability and good use of initiative
Flexible approach

Remuneration and benefits:

Competitive salary dependent on qualification and experience
26 days' annual holiday, plus statutory holidays
Hybrid working
Contributory pension scheme
Life assurance
Private medical insurance (after 12 months)
Permanent health insurance (after 12 months)
Reimbursement of membership fees to professional bodies required for the role

Location:

Birmingham

Permanent / Temporary:

Permanent

Full / Part Time

Full Time

Job Requirements:

A-Levels, degree level or equivalent and IT Training qualifications.
Excellent knowledge of iManage, MS Office and Windows
Ability to create and develop training materials including online training interactions
Proven experience of designing and implementing training programmes