Customer Service Officer - London, United Kingdom - Tempting Recruitment

Tempting Recruitment
Tempting Recruitment
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Tempting Recruitment are working alongside our client, a local authority, who are looking to recruit an experienced Customer Services Officer to join their team based in the Redbridge area.


JOB DETAILS

  • PAY RATE: £15 an hour
  • WORK TYPE: Temporary
  • WORK PATTERN: Full Time
  • LOCATION: Redbridge

JOB DESCRIPTION

This role delivers a high-quality frontline service offer and champion the customer to drive a customer centric culture that puts customers at the heart of everything the Council does.

Working in a multi-skilled and multi-disciplined team the main areas of responsibility include

  • To be a point of contact for members of the public and deliver a highquality customer advisory service to both internal and external customers, ensuring the customer experience is a positive one
  • To be familiar with the Council's services, to respond to enquiries relating to numerous services and work with them to highlight and deliver improvements in customer journeys and experience
  • Have the ability to stay calm under pressure and deal with conflicting demands in sometimes stressful situations
  • To have an understanding of Council Tax processes to be able to deal with common enquiries
  • Detailed working knowledge of IT systems required to deliver services
  • To be accurate and have attention to detail to process payments for the Council and set up payment plans
  • To be the 'Voice of the Customer', set exemplary standards and work with services to improve standards and reduce unnecessary demand
  • To receive and check official documentation
  • To understand the needs of customers and have the ability to identify services customers may be interested in to upsell commercial arms of the business and encourage participation in consultations
  • Deal tactfully with complaints and work with colleagues to resolve and respond appropriately
  • To be proactive and keen to develop customer service skills

THE SUCCESSFUL CANDIDATE

  • Experience of working with service users face to face, in writing, over the telephone and over digital channels.
  • Experience of using IT systems to accurately enter, update and extract data.
  • Experience of working as part of a team and having a flexible approach.
  • 5 GCSE or equivalent including Maths & English or able to demonstrate good oral communication, written skills and numerical skills to undertake the duties of the post.
**HOW TO APPLY
More jobs from Tempting Recruitment
See all jobs of Tempting Recruitment