Customer Services Officer - Lyndhurst, United Kingdom - New Forest District Council

New Forest District Council

Verified Company

Lyndhurst, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Customer Services Officer (Housing Maintenance) - P10661:
Job description

Do you aspire to provide excellent customer service?

As part of a friendly and professional team you will be responsible for handling a wide range of calls from our residents, whilst supporting the wider Housing teams.

The Housing Maintenance Service's dedicated Housing Support Hub is the first point of contact for our Housing residents for a range of Housing related issues.

Are you resilient and able to remain calm and professional during challenging and changing workloads?

In addition to call handling, functions include processing reactive maintenance requests, answering queries relating to Estate Management and other tenancy issues, taking payments for rent.

This means you may often be the first point of contact for some contentious issues, and the ability to be empathetic to our residents, whilst remain calm and professional at all times is therefore essential.

Looking for a challenge?

This is a challenging and diverse role that requires great ICT skills and the ability to quickly learn new systems.

This is essential together with strong communication skills and excellent telephone manner in order to effectively liaise with residents, colleagues and other departments on a daily basis.

You will also possess very good organisational skills with the ability to prioritise different work activities to meet changing deadlines in a busy contact centre environment.

What's in it for you?
- £23,858 - £26,215 per annum

23/24 days annual leave (plus an additional 5 days after 5 years' service)
Local Government Pension scheme
Onsite parking
Employee Assistance Programme
Hybrid working
Wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants
Cycle to Work scheme which could save you around 40% on cycles and accessories

Working Hours:16-hours per week**Monday 08:30 - 17:15 (8 hours) with 45-minute lunch break
Tuesday 12:00 - 16:00 (4 hours) and Friday 08: hours) with no breaks

The 16 hours are permanent contracted hours, however as our service continues to evolve the working pattern will be reviewed in the next 12 months.

The working hours will remain within the parameters of 08:30 - 17:15.

For an informal chat, please contact Laura McIndoe on

Closing date: 30th April

Interview date: 19th May 2023