IT Manager - Kingston upon Hull, United Kingdom - Principal IT

    Principal IT
    Principal IT Kingston upon Hull, United Kingdom

    1 month ago

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    Permanent, Full time
    Description


    Principal IT is collaborating with a Microsoft Service Provider situated in Hull that is searching for an IT Manager to join their team permanently.

    Our client takes pride in delivering exceptional IT Services to local businesses in Hull and Yorkshire, catering to a diverse range of clients from Sole Traders to Engineering and Hospitality businesses.

    This role is ideal for individuals with experience in an MSP or large IT Team.


    To thrive in this position, candidates must be adept at adapting quickly in a challenging environment.

    Key responsibilities include discovering new technology products for clients, enhancing service quality, and ensuring the operational efficiency of the IT managed service provider.


    Responsibilities:


    Collaborate with the IT Director to manage engineer scheduling, deployment, and task prioritization.

    Create technical proposals and quotes for various IT solutions, utilizing the technical team for support when needed.

    Supervise internal billing processes and review project work before invoicing.

    Communicate effectively with clients, manage escalations, and ensure prompt resolution of issues.

    Supervise administrative tasks such as client communication and onboarding new staff.

    Maintain administrative functions, work with HR on staff contracts, training, and disciplinary procedures.


    Desirable Skills:
    Demonstrated experience in IT service management within an MSP
    Confidence in handling complex technology and building strong relationships with stakeholders
    Proven track record in Continual Service Improvement, Problem Management, and Major Incident Management
    Strong prioritization skills, ownership mentality, and analytical abilities
    Prior experience in presenting reports and driving service enhancements.
    A strong commitment to service excellence and customer accountability.
    Provide regular reports and service improvement strategies.
    Manage incidents triggering Major Incident Management protocols

    Package:

    Salary: £40,000 to £45,000

    Yearly Bonus: 5%


    If you are intrigued by this IT Manager opportunity, please refrain from clicking on any links. Instead, reach out to Principal IT directly.


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