Administrator - Bonds - Cirencester, United Kingdom - St. James's Place

St. James's Place

Verified Company

Cirencester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who We Are
People have always been at the heart of St.

James's Place, we value long-term relationships and we are a home for people who care about the future - financially, environmentally and socially.

These core values have enabled us to become a leading FTSE 100 Wealth Management company.

Administrator - Bonds

Location:
Cirencester Office (Hybrid working 2 days minimum in the office)

Employment Type:
Permanent

As an Administrator with specialist bonds knowledge you'll support the resolution of client complaints, concession requests and incidents. You'll also be closer to the broader product proposition to give insights gained to support administration process improvement.

What you'll be doing:

You'll review and respond to concessions aligned to the relevant Product Team, ensuring that any concessions agreed remain within the appropriate regulatory framework.
You'll respond to complaints to ensure these are being addressed effectively when required
Conduct analysis of concession, issues and complaints data to identify process and service improvements
Ensure improvements are recorded, referred and supervised
Support the 'executive' cases referred by senior management and supervise any incidents which may come through from our admin centres.

Who we're looking for:

Ability to report and understand MI and to suggest areas for potential improvements
Knowledge of Bonds is desirable but not crucial as training will be provided
Good relationship building skills and problem solving ability

Flexible Working
We know that everyone works best in different ways, at different times and in different environments. We value all of our employees and appreciate that everyone is different, and at different stages within their career.

Recognising this, we have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours.

Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation

Why work for us?

Our Rewards
In addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities, you will also receive an excellent benefit package including:

Non-Contributory Pension
10% (increasing with length of service) with further pension matching
Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.
Best in class terms and conditions including 6 months paid maternity and paternity leave.
Private Medical and Dental Insurance
28 days holiday entitlement plus bank holidays (based on fulltime equivalent) with the option to buy an additional up to 5 days
Discretionary bonus scheme dependent on company and personal performance, varied by level

- _Not applicable to fixed term contracts (standard uplift applies in lieu of the protection benefits)_

Our Culture

Our culture is the glue that binds us together - It's one of our biggest assets and one of the biggest reasons for our success.

It's underpinned by core values of doing the right thing, being the best version of ourselves and investing in long term relationships.

We want to embrace diverse backgrounds and experiences to connect with clients, solve problems and innovate. We raise our voice on the things that matter to us and drive change from the front. Contributing to our inclusive culture is vital, ensuring a space for everyone to be their authentic self, no compromises.

In all we do, we consider how our work affects the communities in which we belong. Over 96% of our group employees are involved in supporting our communities through financial education, charitable giving and volunteering.

Over 80% of all our employees and Partners donate each month to our Charitable Foundation, which is now the 3rd largest corporate charity in UK.

Our Awards:

We understand it's important to be proud of the company you work for, that's why we're proud to share with you some of our recent awards: