Customer Service Advisor - Newton-le-Willows, United Kingdom - H&M Distribution

H&M Distribution

Verified Company

Newton-le-Willows, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview of Role

H&M Distribution are actively looking for an experience Customer Service Advisor to join their friendly team within their Newton-le-Willows Depot.

Offering a competitive salary, personal and professional growth possibilities, and a comprehensive benefits and incentive package. This role will be a 6 month FTC Maternity Cover.

As a Customer Service Advisor, you will work as part of an efficient operations team to ensure that high customer satisfaction is maintained, that key clients are retained, and that strong business relationships are promoted.

About Us

H&M Distribution & International is a leading provider in the pallet haulage industry formed in January 2007, offering transport and warehousing services out of our Warrington facility in the Northwest of England.

Our company is rapidly developing and employ over 170 employees across 3 depots within the UK.

We believe that the key to our success is a result of the people we employ ensuring as an employer, we provide the right training and development to ensure that each individual can grow their skills and strengths to be successful.

We pride ourselves on building strong relationships with all employees through open and honest communication.

Responsibilities

Daily communication and interaction with customers, dealing with any issues and general queries
Investigating and resolving any customer complaints
Providing information on products, services, and delivery times
Providing daily and weekly reports
Maintaining current internal and database systems
Escalating inquiries to appropriate team, when necessary
Assisting with onboarding of new customers
Passing customer feedback onto different departments to improve the organisations service
Completing daily task sheet

Requirements:

Excellent teamworking skills to effectively collaborate with other team members and departments
Excellent interpersonal and active listening skills
Clear communication skills
Strong attention to detail
Working knowledge of CRM tools
Ability to work well in a team
Multtasking skill and good organisational abilities
Ability to work calmly under highstress situations
Excellent Health & Safety Awareness

Benefits & Incentives
Quarterly Bonus Incentive Scheme

28 Days Annual Leave, 1 Additional Day off for your Birthday and Additional Holidays for Length of Service. (This will be calculated pro-rata for 6 month FTC)

Training and Development Programmes

Death in Service

Free Company Uniform

Company Pension Scheme

Wellbeing & Counselling Programme

Free Onsite Parking

1.

Salary:
£25,042.50 per annum plus ability to achieve quarterly bonus scheme with the view to increase as of 1st April 2024

2.

Hours of Work:
Monday to Friday, 40hrs per week between the hours of 8am-5.30pm, rotating shifts.

Job Types:
Full-time, Permanent

Salary:
£25,042.50 per year

Benefits: