Membership Support - Birmingham, United Kingdom - RICS

RICS

Verified Company

Birmingham, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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PLEASE NOTE:
This role is 3 days per week on site in the Birmingham Office_

Job Purpose

As the first point of contact for many stakeholders, deliver a consistent, high-quality customer experience when responding to customer enquiries through a variety of communication channels.

Key Responsibilities

Provide advice and solutions in response to customer enquiries via all communication channels
Continually build, develop, share and maintain in depth product knowledge in order to provide a knowledgeable response to customers
Work collaboratively with your team and stakeholders to achieve a consistently high level of service in line with internal processes, procedures and RICS Customer Service Standards.
Actively record, update and amend customer information on internal database to ensure accurate data
Ensure confidential and financial information is secure by complying with data protection regulations (GDPR)
Work collaboratively with Finance to deal with accounting enquiries
Carry out a range of general administration activities in order to support with enquiries and achieve service levels
Support with development and testing of new processes and systems, providing feedback from a customer perspective

Expected Outcomes

85% Customer service satisfaction
First contact resolution for all enquiries
Continued adherence to a customer service standard and charter
Adhere to Quality Assurance Procedures within RICS

Experience / Skills Required

GSCE level calibre with a genuine passion for speaking to customers and answering their enquiries
Evidence of sound customer service skills
Communicates confidently, clearly and concisely
Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues
Ability to work in a team
Attention to detail and accuracy
Flexibility in response to changing priorities and to demonstrate a 'can do' and positive attitude.
Able to understand and implement operational processes and procedures and an ability to cope with change.
Able to work under pressure and strict deadlines