Resident Liaison Officer - London, United Kingdom - MMP Consultancy

MMP Consultancy

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MMP Consultancy are looking to recruit Resident Liaison Officers to work for a Housing Association. This will be on a temporary to permanent contract, working as part of the Planned Works team.

Responsibilities:

Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

Previous experience of working as a Resident Liaison Officer or Coordinator
Excellent written and interpersonal skills
Proven experience of delivering excellent customer care
Experience of handling challenging and complex situations
An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales