Fulfillment Coordinator - Glasgow, United Kingdom - Sonos, Inc

Sonos, Inc
Sonos, Inc
Verified Company
Glasgow, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other.

As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

The Role


The ideal band member is a quick, effective and efficient problem solver, a go-getter, an aficionado of making the experience better, sees a customer issue as an opportunity to make a difference and has a relentless drive for a great customer experience.


Responsibilities:


  • Provide outstanding operational assistance to our customers through troubleshooting and problem isolation.
  • Support endusers across all queues (Fulfillment and Returns) to troubleshoot and resolve customer issues, escalations, working on both queues as needed according to customer demand.
  • Provide training, coaching to peers and expand and share knowledge
  • Proactively take ownership of open issues and interface successfully with team members and management.
  • Initiate, analyze, organize and execute improvements to processes, systems and ways of working.
  • Engage with the Customer Care and Sales Experience teams, IT, Logistics and Finance on solutions to the more complex customer issues.
  • Followup with the customer and xfunctional teams for issue resolution.
  • Project participation on key crossfunctional projects and strategic initiatives: e.g npi's & promotions
  • Execute Ecommerce platform management: Pricing, product set up, Availability, Delivery services, Coupon and Campaign management.
What You WIll Need

Basic Qualifications- A sound lover that thrives in a fast paced FUN work environment- Excellent written communication skills in English- Inquisitive, bright & creative troubleshooter- Proven track record of troubleshooting problems, researching and finding answers to consumer questions- High accuracy in logging, processing and solving customer requests- Proven experience in implementing improvements in processes, systems and/or ways of working- Decisive, service minded, customer focused, and action oriented nature- Works well in a multi-cultural environment and with multi-functional teams- Experience with e-commerce platforms (CommerceCloud or other) and ticket systems (SalesForce or other) is a plus- Experience with systems like SAP, Excel, Microstrategy and Google

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.
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