Housing Officer - Birmingham, United Kingdom - Nexus Housing Ltd

Nexus Housing Ltd

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

About us
Nexus Housing Ltd is a small business in Birmingham, B21 8PD. We are professional and agile.

Our work environment includes:

Training provided
Modern office setting
Friendly atmosphere

As a Housing Officer at Nexus Housing Ltd, you will be expected to supervise the day-to-day management of supported accommodation properties.

In this role, you will be expected to have an eye for detail, be meticulous in writing daily debrief and reports and keep an accurate record of each property visit.

As a Housing officer, you must be good at analyzing and solving problems, and confronting tricky situations.

Responsibilities:

Manage and oversee all aspects of the housing operations
Coordinate and schedule maintenance repairs and inspections
Handle tenant inquiries and complaints in a professional and timely manner
Conduct movein and moveout inspections and document any damages or repairs needed
Ensure compliance with all housing regulations and guidelines
To ensure all tenants understand and adhere to their license agreements.
To deal effectively with complaints, whilst reporting any incidents to Senior Management
To adhere to Health & Safety as per policy and procedure

Requirements:

Previous experience in housing management or related field preferred
Strong administrative skills with attention to detail
Excellent customer service skills
Flexible approach and can think on your feet within given situations

Experience working in supported housing or other housing needs organisations
Able to prioritize workloads and manage multiple tasks
Full clean driving license and use of your own car
Able to carry out property visits across assigned areas within Birmingham
The ability to work as part of a team
Good numeracy and literacy skills, coupled with excellent communication skills
Some knowledge of the legal and regulatory framework surrounding supported housing

Note:
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, requirements, or skills associated with the role.

Schedule: