Dispute Resolution Officer - United Kingdom - M Group Services

M Group Services United Kingdom

1 month ago

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Description

Salary:
Non-technical £26,312 per annum
Single fuel - £34,440 per annum for full time roles (plus London weighting where applicable*)
Single fuel (3 phase/CT) £35,465 per annum for full time roles (plus London weighting where applicable*)

Candidates joining on a non-technical and single fuel basis, may have the opportunity to be upskilled by the company to achieve dual fuel level qualifications.

Salaries stated above are applicable during the initial training period and once fully qualified to dual fuel level, will rise to £39,975 as stated below.

Dual Fuel - £39,975 plus £2k attendance and safety bonus per annum for full time roles (plus London weighting where applicable*)
Dual Fuel (3 phase/CT) - £41,000 plus £2k attendance and safety bonus per annum for full time roles (plus London weighting where applicable*)
*London Weighting where applicable is an additional £3,000 per annum on top of the above rates. London Weighting allowances will only apply to those whose home postcode falls within the M25.
A bit about the role...

The role of the Revenue Protection Officer is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers; You will be responsible for making the installation safe and working with the relevant supplier to agree what further action is to be taken.

You will be required to collect evidence and provide all required information to the client to enable any further actions to be taken.

Additionally, a Revenue Protection Officer may also include debt recovery work, ranging from initial visits to resolve the account to executing rights of entry Warrants and carrying out the metering work to either install a SMART Paygo meter or to de-energise/disconnect the supply.

What you will need to be successful...
We promise to deliver the best service to our customers. We strive for our revenue protection officers to be passionate and take a real pride in what they do.

You will:
Ideally have previous experience within a Revenue Protection officer role, but not essential.
Strong customer service experience, with an ability to remain calm in challenging situations.
Previous experience in conflict management is essential.
Have experience of operating mobile IT hardware.
A positive, can-do attitude.

Great interpersonal skills that empower customer relations as well as driving best practice and proactive change for the better.

Team spirit to assist colleagues and promote the company brand .
Hold current CCN1/CMA1 & MET1 qualification or an equivalent aligned qualification (within 6 months of expiry). This is desirable to the role, but additional training to obtain CCN1 / CMA1 will be provided.
Hold a current full UK driving license with no more than 6 penalty points.

Please note, we take customer and colleague safety very seriously, all candidates will be subject to a mandatory drug and alcohol screening as part of the assessment process.

All offers of employment will also be subject to a DBS and relevant vetting checks alongside a colour vision test.

What we offer...
~22 days holiday + 8 days bank holidays
~ Additional year annual leave entitlement for 3 rd /4 th & 5 th year, capped at 25 days
~ Sick Pay
~ A ccess to My Rewards which provides amazing reductions on 1000's of purchases including Mobile Phone, Utility bill & top retail brand discounts.

Here's a few so you can see the type of saving's you can make:

Up to 7% discounts on major supermarkets
Up to 52% on Cinema tickets
Up to 33% on holidays and travel
Up to 10% on restaurants and takeaways
Up to 25% off gym membership
Access to our Employee Assistance Programme
Recommend a Friend and Earn scheme
Reward & Recognition Scheme
Opportunities to progress in a successful company
Fully expensed work vehicle and PPE

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