Technical Bureau Operator - Glasgow, United Kingdom - Perfect Career

Perfect Career

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Technical Bureau Operator - Days

Location:
Gorbals, Glasgow, G5 0US

Annual Salary:
£21,114 + benefits

Hours: 37.5 hrs per week - 5 over 7 shift pattern

This is a full Time and Permanent role

Our client are a large and growing national facilities management company who have a long term facilities contract with one of the major national retail supermarkets.

They are actively looking to recruit a new Technical Bureau Operator to join the Technical Bureau team.

The role is available for an immediate start and is full time and permanent.

The role is working 37.5 hours a week and will involve working 5 days out of 7, so will involve working some weekend shifts.

Job Purpose:

Triage and process automatically generated alarms from Refrigeration systems.

Investigate manually raised jobs via remote diagnostic checks of the BEMS systems and resolve where possible

Answer inbound, and make outbound, calls in a professional manner. Follow call scripts and capture relevant data in compliance with the agreed guidelines

Provide technical support to the field engineering teams and complete all administrative duties as required

Principal Accountabilities:

Triage Refrigeration alarms with a high focus on response times and quality of service
Resolve store logged jobs via remote diagnostic checks/alterations of the BEMS systems to prevent engineer attendance where possible
Identify the root cause of faults, whenever possible, and communicate this to the relevant engineering resource
Utilise the inhouse software systems to ensure that all issues are logged, updated and followed through to resolution
Identify and rectify or escalate any issues with equipment not set to the agreed specification
Work with internal and external stakeholders to ensure a high level of equipment connectivity via the City network infrastructure
Advise the store colleagues of any repair/maintenance issues that are likely to affect the operation of their business
Represent the company in a professional manner at all times and develop a good working relationship with engineers, subcontractors and Client colleagues
Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments
Comply with the Company Health and Safety Policy at all times
Work with City and Client colleagues to ensure laiddown standards of quality are maintained
Comply with any other reasonable request or instruction from the Line Manager

Skills / Experience Required:

Must be IT Literate strong knowledge of MS Office Packaged
Excel, Word, Powerpoint
Strong communication skills written and verbal
Helpful / friendly manner
Customer focussed
Selfmotivated

Our client are flexible on your background, all training will be provided, the main experience they are looking for is someone who is IT Literate (strong user of Microsoft Word, Excel and PowerPoint) and a strong communicator (written and verbal).

Job Types:
Full-time, Permanent

Salary:
Up to £21,114.00 per year

Schedule: