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Desktop Support Analyst - Milton Keynes, United Kingdom - 1st Choice Rec

1st Choice Rec

Verified Company

Milton Keynes, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Desktop Support Analyst (Hybrid working)

Our client is seeking a Desktop Support Analyst to join their Milton Keynes based Marketing team.

As a Desktop Support Analyst in our IT team, you will be playing an important role by supporting all employees with all their IT requirements.

This is a varied role and will give you exposure to different technologies with scope to learn and develop.

Providing 1st and 2nd line support to users in 3 offices and remote users
Engaging with 3rd line support to resolve issues and develop knowledge and skills
Actively participating in other team meetings to determine how IT can proactively make positive changes
Participating in weekly IT meetings and suggesting ways to improve the way we work
Travelling to the London Office on a rota and adhoc basis to provide IT support
Maintaining and prioritising support calls using a service desk solution
Working with users to find the best solution rather than just fix the problem
Following and improving on existing processes such as setting up new joiners
Provisioning Desktops, Laptops and MacBooks
Collaborating with third party vendors to resolve complex issues

We're looking for someone who

Most importantly, values face to face communication and is friendly, helpful, and enthusiastic
Can engage with other users at all levels and offers a high level of service
Will proactively engage other areas of the business to look for improvements
Is genuinely interested in IT and aims to improving their own and other's working environment
Has the confidence to challenge ideas and ask questions of peers & management
Has good knowledge of Windows Server 2012 / 2016 / 2019 including Active Directory and Group Policy Management
Has excellent knowledge of Windows 10
Is knowledgeable with Microsoft Office 36
Has worked with Avaya Phone System (or similar)
Enjoys working to targets and naturally strives to exceed them
Is a team player and can work with teams & people at all levels
Picks up new skills quickly and shares information with peers
Takes ownership of tasks and works until completion

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.

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