- Competitive salary plus team bonus.
- 30 days holiday including public holidays.
- Loyalty days added to annual with service.
- Pension contributions.
- Recommend a friend technician bonus incentive.
- Long Service Awards – colleague recognition scheme.
- Health cash plan and Rewards platform – claim back medical costs & high street discounts.
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Receptionist and Customer Service Advisor - United Kingdom - Gemini Accident Repair Centres
Description
Apply For PositionWe have an exciting new opportunity for someone to join us as a Receptionist at our Accident Repair Centre in Caldicot.
ROLE TITLE:
Customer Service Advisor/ Receptionist
REPORTING TO:
Bodyshop Manager
MAIN PURPOSE OF ROLE
To provide a service that books, as applicable, vehicles in and out in a manner that minimises customer waiting time.
To operate the courtesy car provision in an efficient manner in order to ensure complete customer satisfaction.MAIN TASKS
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary.
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer.
On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies.
Arrange the booking of courtesy cars for customer use.To be aware of and adhere to all health and safety regulations and policies applicable to your position or environment.
TECHNICAL JOB KNOWLEDGE
The level and scope of technical knowledge will be discussed and agreed with your manager or team leader.
OTHER DUTIES
Due to the size and complexity of the establishments within the Group you will undertake any other reasonable tasks or duties that are deemed to be within your capability , as directed by a senior manager of the Group to whom you have a reporting relationship.
OTHER
Up to £31,282 OTE - includes site bonus and is dependable on age, experience and qualifications.
Previous bodyshop or VDA experience would be desirable but not essential.
Hours are 8am - 5pm, Monday - Friday
Job Types:
Full-time, Permanent
Pay:
£14,441.00-£31,282.00 per year
Benefits:
Cycle to work scheme
Free parking
Life insurance
On-site parking
Referral programme
Schedule:
~ Monday to Friday
Work Location:
In person
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