Customer Liaison Officer - London, United Kingdom - Page Personnel Public Sector & Not for profit

Page Personnel Public Sector & Not for profit

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Support Direct Maintenance and the Customer Relations Team in achieving customer satisfaction through liaison with customers and internal teams to ensure Reactive work is carried out with mínimal impact.

Client Details

The Leading Housing Association is a regulated charitable housing association and one of the UK's most successful independent social businesses.

It houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

Description

Key responsibilities:

Acting as the 'voice and face' of the Housing Association. Contribute towards team objectives and key performance indicators. Considering the personal needs of the customer. Maintain the D365/CRM system, ensuring that all information is logged correctlyand that response targets are met. Raise any followon works using the Direct Maintenance scheduling system
Delivering excellent customer service
Working with Direct Maintenance, Property Services, Caretaking Service and others as required. Perform estate inspections and work with partners for internal and external functions so repairs and improvements are organised and carried out to the customer'ssatisfaction. Regularly reviewing and progressing all live complaints, status updates and complaint closures.
Authorised spend up to agreed levels whilst maximising cost efficiencies and considering financial strength
Comply with complaints process, H&S, regulatory and governance rules for areas under the job holder's control.

Profile

Experienced in delivering customer focused services in a demanding, public facing environment
Housing sector experience
Demonstrates an awareness of how operational matters impact on budgets and financial performance
Excellent verbal and written communications skills, able to develop and influence relationships at all levels
Intermediate IT skills and use of MS Office suite or similar
Works collaboratively as part of a team in a fast paced, target driven environment