IT Helpdesk - Mansfield, United Kingdom - Nicholas Howard

Nicholas Howard

Verified Company

Mansfield, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Nicholas Howard Limited are delighted to be recruiting on behalf of a client based in Mansfield, who has a great opportunity for an IT Helpdesk Support to join the team, full time, on a permanent basis.

Here's a taste of what you'll be doing -

To set up, install and configure hardware.
To analyse and assist in projects that are related.
To provide support for software and all hardware.
To carry out scheduled operational routines as requested.
To carry out housekeeping tasks and backups as requested
To monitor the documentation relating to the configuration of systems and ensure they are updated as required.
To liaise with suppliers regarding the purchasing of consumables and PC hardware and software.
To create reports as and when required.
To implement Activate & Summit parameters.
To maintain the companies telephone systems.
To maintain a log of all IT tickets and user requests.
To maintain and implement IT security best practices across all IT systems.
To monitor and respond to alerts from all monitored IT systems.
To work within accordance with any agreed internal Service Level Agreements.
To report to and escalate any issues where required to the IT team leader.