2nd Line Support Technician - Newcastle Upon Tyne, United Kingdom - Plus Catalyst Limited
Description
2nd Line Support Technician
Growing Newcastle tech company of approaching 50 staff requires 2nd Line Support Technician as part of its ongoing and future plans.
_Reporting to the Support Team Leader _ _your main responsibilities as _ _2nd Line Support _ _Technician_ _ will include:_
- Handling and resolving escalations from 1st line support
- Providing bespoke software solutions
- Resolving more complex network issues
- Producing custom reports
- Supporting data migration activity
- Systems administration
- Database management (SQL)
_As _ _2nd Line Support Technician_ _, you'll need:_
- Solid experience of working on a 2nd or 3rd Line Tech Support Desk, ideally gained in a fastmoving service driven software or tech environment, taking ownership of incidents
- Good analytical and technical skills (software and hardware) with the ability to quickly problem solve and triage
- Ability to provide support to a variety of customers and teams under a range of circumstances.
- PC/literacy skills confident use of MS Word, Excel and Outlook to a good standard
- Able to use IT tools and services that enable specific products to be supported
- Ability to communicate with people at all levels (from end user to client)
_Benefits and rewards:
_
- £25, 000 to £30,000 per annum + benefits
- To secure maximum specified pay/rewards, you must possess all outlined experience, skills, qualification and knowledge
- Forward thinking team and profitable growing business
- Full time, permanent work
- Office based role
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