English Speaking Customer Service Co-ordinator - Norton Canes, United Kingdom - ABL Recruitment

ABL Recruitment
ABL Recruitment
Verified Company
Norton Canes, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
ENGLISH speaking Customer Service Co-ordinator


Salary:
£22-25k dependent on experience


Contract Type:
Permanent


Working Hours:
Mon - Thurs (8.30am - 5pm) & Fridays pm)


Location Staffordshire - this role is 100% office based


The role
To provide a world class customer service support function to Franchisees and customers across all market sectors.


Duties

  • Deliver a 1st line resolution to customers' sales, technical, marketing, and national account queries
  • Manage orders through the franchisee order portal, producing all necessary documentation for shipments and handling haulier logistics and queries relating to franchisee orders and deliveries
  • Administer invoices, credit notes and month end processes
  • Maintain the information on the order portals, websites and databases using Word Press, Magento and access database systems
  • Make valeting course bookings, take payment, and liaise with stakeholders when required highlighting any concerns with course occupancy

Requirements:


  • At least 3 years' experience in a customer service environment
  • Previous experience in handling technical / product related enquiries
  • Previous experience managing and resolving customer complaints
  • Previous administration experience
  • Full UK Driving license (desirable)
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