IT Support Technician - Bradford, United Kingdom - Fortem People Ltd

Fortem People Ltd

Verified Company

Bradford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An established service provider in BD1 is looking to recruit an additional Support Technician, to provide 1st and 2nd line support for inbound queries relating to existing products and services.

Reporting into the Support Manager, you'll be responsible for;
Actioning assigned Support tickets, responding to inbound customer queries and complaints

Performing diagnostics, utilising external and internal back-end systems

Liaison with internal departments to resolve identified technical issues

Escalating complaints and unresolved issues to Senior Support Technicians, Support Manager and Suppliers, where required

Appropriately log and analyse call content to identify common trends and underlying problems

Configuration of hardware based on default settings and customer requirements

Generation and delivery of training material to internal departments and third parties

Contribute to the production of department knowledge-base material

To act in accordance with the behaviours and values of the business within general practice

To observe and adhere to company policies and procedures to support the IMS

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£22,000.00 per year

Benefits: