Customer Service Co Ordinator - Ealing, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Ealing, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are representing a fantastic leading property development company in their search for a Customer Service Coordinator. _
This is a temporary role for 1 month to start immediately with the possibility of an extension._

Reporting to the Office Manager, you will support the team in fulfilling their responsibilities, contributing to the overall success of the business:

Ensure all calls received into the department are answered professionally and courteously, and issues logged appropriately (in accordance with Company's policies and procedures);
Communicate with the Customer Service Managers to ensure all defects are dealt with by the appropriate personnel (including sending defect notifications and following up);
Chaseup work outstanding daily and maintain the Homebuilder system updated;
Arrange access into apartments when required for inspections and/or maintenance works;
Keep purchasers and Housing Associations updated on progress at all times;
Provide administrative support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing, etc.
Prepare WorksatCost packs as instructed by the Customer Service Managers;
Liaise between subcontractors and the division to ensure maintenance requests are carried out;
Arrange contracharges where necessary.
Liaise with Buying department order materials as and when required.
Support the department to ensure any issues that arise postexchange are effectively and efficiently dealt with.
Update weekly reports and distribute to relevant personnel.
Reception duties relieving receptionist during breaks.

This position is a great for a self motivated, team player with a can do attitude who ho has experience working within Customer Coordination and wants to continue their career in a company that has 5 star reviews, combine the latest technology, anda genuine commitment to putting customers first.

Other benefits include: