Customer Experience Specialist - Southend-on-Sea, United Kingdom - Olympus KeyMed Group Companies

Olympus KeyMed Group Companies
Olympus KeyMed Group Companies
Verified Company
Southend-on-Sea, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Responsibilities:


As a Customer Experience Specialist, you will be responsible for working within the Service Care Plan Administration department, alongside Service Contract Sales, to complete complex contract administration and undertake post contract management.

The role will involve preparing new and revised customer offers, as well as reporting, analysis and management of existing contracts, to both increase the quality of service delivered to the customer and to maximise efficiency and profitability.

Your team "Service Care Plan Administration" is part of the wider Medical Service Business Unit (MSBU) comprising of Field Engineers, Field Service coordinators, Service contract sales and uptime support managers, in total over 100 employees.

Key dutiesYou will prepare complex pricing offers, raise Service Care Plan proposals (contracts) and compose customer correspondenceYou will be responsible for reporting against contracts and completing post contract data analysisYou will be involved with post contract management and performance monitoring

  • You will support fieldbased staff with regard to various administration tasks You will manipulate large data sets using Excel and QlikviewYou will be responsible for updating & maintaining data within corporate business systems and Microsoft Excel spreadsheetsYou will be answering incoming telephone calls and dealing with general customer queriesYou will Provide support to other areas within the department as requiredYou will undertake ad hoc analysis as and when required
Your qualification

You have a minimum of 2 years' experience working in a complex administrative role.
You will be experienced in working with and analysing large data setsYou have prior experience being a part of a customer support team and understand the needs of a customer

  • You have experience collaborating with peers and forming agreements across crossfunctional teams

Competencies, skills, knowledge, mindset:
You are skilled at explaining complex information succinctly and clearly.
You will be able to manage effectively multiple work streams, whilst keeping the customer focus at the highest level.

Your competencies

IntegrityEmpathy

  • Long-Term View AgilityUnity
Your benefits

  • Generous annual leave entitlement
  • Comprehensive company pension scheme
  • Private medical cover
  • Free annual health check
  • Subsidised gym membership
  • Employee discounts
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