Operations Supervisor - Chessington, United Kingdom - Absolutely Recruitment

Absolutely Recruitment
Absolutely Recruitment
Verified Company
Chessington, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Operations Supervisor (Technical Service)


Contract:
Permanent, Full-Time


Location:
Chessington


Salary:
£28-31,000 per annum


About the Company
Our client is a leading supplier of commercial coffee machines renowned for their exceptional customer service.

With a focus on providing top-quality automated coffee solutions, service contracts, and expert support, they have earned a stellar reputation in the market.


Key Responsibilities

  • Service Desk: Receive and resolve customer requests, ensuring compliance with SLAs.
  • First Line Response: Provide prompt resolutions to customer calls, utilizing team support when necessary.
  • Preventative Maintenance &

Scheduled Calls:
Schedule resources for call-outs, routine service visits, and installations.

  • Operated Accounts &

Hygiene Service:
Manage operated account services and hygiene visits, collaborating with the Sales Team for growth.

  • Installation Support: Assist in planning installations, coordinating resources and maintaining documentation.
  • Telemetry: Develop telemetry utilization for improved service efficiency.
  • Efficiency &

Cost Control:
Optimize departmental efficiency while minimizing waste.

  • KPI Tracking: Monitor and report on callout response times and firsttime fix rates.
  • Sales Support: Provide resources for sales team activities and maintain CRM records.
  • Monitoring & Reporting: Track and report against various KPIs.
  • Compliance: Ensure activities align with company policies and procedures.
  • Operational Projects: Collaborate on projects to enhance service management programs.
  • Company Support: Assist in various business areas, leveraging IT skills as needed.

Skills and Experience

  • Technical proficiency, preferably in coffeemaking equipment.
  • Electrical or plumbing courses are advantageous.
  • Strong IT skills with administrative capabilities and a focus on customer service.
  • Experience in service delivery environments with demanding clients.
  • Comprehensive understanding of health and safety protocols.

Person Specification

  • Willingness to learn and adapt.
  • Broad understanding of machinery and technologies.
  • Excellent communication and organizational skills.
  • Flexibility to meet customer needs and work independently or in a team.
  • Technical background in electromechanical engineering.
  • Valid driver's license and multitasking abilities.
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