Service Administrator - United Kingdom - Harwoods Group

Description

2024 Job Description – Service Department Administrator

Key Purpose of Role

• To provide administrative support to all areas of the Aftersales department

• Prioritising all invoicing achieving the 15min SLA on completion of repair.

• Full Off site and completed WIP management

• To support other functions as directed by ASM

Accountabilities

· To provide administrative support to all areas of the Aftersales department

· Checking and approving all bookings via Pinnacle

· Job pack preparation (inc checking SCP, Campaigns, C&D prep, GDPR check, Audi Connect status, job set to correct account, raising all DISS reports)

· Updating VMS with customer detail

· Fleet management of all loan vehicles

· Prioritising all invoicing, release notes, DSR's.Rechecking of campaigns. 15min SLA on completion of repair.

· To invoice retail repairs, 1link work, and Internal repair to a suitably high standard that minimises queries and debt

· Confirming job completion with customer

· Follow company banking process

· WIP management including Rebooking for Parts received

· Updating customers with Parts On Order (off site) weekly via SMS (inc WIP note update)

· Filing and Archive management

· To be available for other duties as directed by ASM including Host & Control support

· To be presentable to brand standards adhering to the company dress code at all time

· Handle all internal and external customers and suppliers with courtesy and ensure the Harwoods experience is delivered to all contacts at all times

Skills and Experience

Demonstrable administration experience in a fast paced customer service environment

Experience in working as a team

Computer Literate with experience in learning new systems

Excellent verbal and nonverbal communicator

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

We demand the best for our colleagues and our customers and look forward to your application at

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