Call Centre Advisor - London, United Kingdom - Workwell

Workwell

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What we are looking for is someone who understands about professional delivery and customer excellence.

If you experience fits the 'Skills' part of the job description please apply, if your experience fits the other areas, it is advantageous but not essential is you will be trained.

This role is hybrid, 12 days WFH, 3 4 days in the office. Monday is a normal WFH for the whole team._

Skills

Willingness to learn
Good customer service skills
Team player
Flexible & punctual
Proactive, reliable and enthusiastic
Good IT skills
Numerate and accurate
Ability to work to deadline
Excellent administration skills
Ability to successfully maintain contractor/third party relationships
Experience of using automated databases
Experience of undertaking complex enquiries
Effective customer care skills
Excellent communication skills
Experience of meeting deadlines whilst delivering a service
Basic understanding of tax compliance Personal
Good communication skills
Enjoyment of team working
Accuracy, pays attention to detail
Interest in continuing professional development
Outstanding people skills
Excellent time management
Proactive
Interest in continuing professional development

Job purpose

Ensure the contractor receives a timely welcome to our company
Maintain regular contact with contractors to ensure high level of service
Be first point of contact for all contractor queries and coordinate responses with assistance of team
Ensure service level to contractor is maintained. Provide fast, efficient and accurate responses.

Duties and responsibilities

Create and maintain database records
Manage contract issuing and signing process meeting KPI's
Manage contractor payment cycle, including responding to agency and contractor queries meeting KPI's
Respond to ad hoc queries from inhouse teams and externals (contractors and agencies) meeting KPI's