Guest Services Associate - London, United Kingdom - Puttshack UK

Puttshack UK
Puttshack UK
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Guest Services Associate (Seasonal Temp)

About us:
Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone.

More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment.

The Puttshack experience is really all about having fun - and doing something fun - together.


Our Vision - To be the universal answer to the question '_Where should we get together'_


Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience


Our Values:


Bring your 'A' game - We strive for excellence in everything we do


Lead the Way - Our associates (staff) embrace and are inspired by change


Own the Fun - We revel in our guests' enjoyment


Care Deeply:


  • We take great care of our guests, our associates and the communities we call home

The Role:


  • Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, oneofakind guest experience.
  • Guest Services Associates will handle inbound enquiries and ensure our guests get answers in a timely fashion.

Location:
HQ (London), or Bank Puttshack


Working Hours:
Varied hours available. Availability on evenings and weekends is a must.


Pay Range:
£11
p/h


Reports to:
Guest Services Team Leader


Fix term contract:
From 6th September to 31st of December 2023


Key Responsibilities:


  • Bring your 'A' Game each and everyday
  • Lead by example by demonstrating Puttshack core values
  • Provides enthusiastic and efficient responses to guest enquiries on all inbound channels:
  • Website form
  • Phone enquiries
  • Proactively solves guest issues and feedback
  • Handle inbound guest requests to add new bookings, change/edit mini golf bookings and reissue confirmations
  • Provide additional phone support for invenue sales execs when required
  • Compiles guest feedback to help enhance guest experience
  • Report technical issues to Team Leader for investigation and software updates
  • Work with broader Puttshack UK team to identify trends in feedback and suggest changes to processes or systems that will enhance the guest experience

Who you are:


  • You have a positive attitude and natural problem solver
  • Have experience working as guest services associate or community manager on social channels
  • Have experience working with sprout social platform is preferred
  • Have experience in working with Zendesk or other feedback tracking tool would be a bonus
  • Passionate to deliver the best experience for our guests

INDMANAGE
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