Customer Support Analayst - London, United Kingdom - Big Red Recruitment

Big Red Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What do my client do? Well, they mix property, tech, and accounts, all into one.
And yes, their product is one of the UKs leading property management systems
And yes, they do want you to work for them.
And yes, they are Silver Accredited for Investors in People.

And yes, they genuinely care for their staff, and want to see every single one progress and develop within their careers.

ROLE:
Customer Support Analyst

SALARY:
Up To £31,000

BENEFITS:

Bonus Scheme, 25 days Holiday (Buy & Sell Option after 12 months), Enhanced Maternity & Paternity, Private Aviva Medical, Aviva Get Active, £50 Birthday Voucher, Dress Down Code, Death in Service 4x Base Salary, Critical Illness - £50k Tax Free LumpSum, Standard Pension, Annual Company Trip away.

LOCATION:
London Bridge - 1 Day Per Week

Due to investment from their international parent company, my client is looking to bolster their Customer Care Team to help with the companies plans of growth.

Some of what you'll be doing:

Work to an SLA, make sure all queries and actioned within this timeframe.
Being an ambassador and championing the business
Partake in ad hoc projects within the team

What you will bring:

Ideally knowledge accounts or fiancé prinico0les, as their solution supports these modules for their customers.
An inquisitive mind, and the enjoyment of troubleshooting.
The right attitude, to help build and maintain relationships.
Experience in a previous customer care / 1st Line role.