Customer Service Team Member - Manchester, United Kingdom - British Engineering Services Group

British Engineering Services Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our mission is to make Britain a safer place. If you want to work for an 'Award Winning Company' that leaves nothing to chance, it's a no brainer, British Engineering Services is the place for you

We are an independent Engineering Inspection business with superb head offices in central Manchester, and staff around the UK and Ireland.

We have over 600 highly skilled Engineer Surveyors and Engineering Consultants who inspect, test and report on industrial machinery from coffee machines to tower cranes in order to keep the UK industry, businesses and public safe.

We have over 160 years' experience and are proud to have evolved into the successful company we are today, everything we do has been tried and tested.

Year on year we invest in our people, systems and infrastructure and will continue to do so for generations to come.

What will I be doing?

Some of your responsibilities will include:

Dealing with customer queries through to resolution
Reviewing and processing data relating to customer accounts
Following agreed processes and procedures to ensure service standards are consistently achieved
Identifying and pursuing upsell and crosssell opportunities
Owning the renewal process; reviewing contract data and preparing renewal terms for your allocated contracts
Working towards and achieving customer retention targets

This is a great opportunity to continue your customer service career, working Monday to Friday
- no more weekends, YEAH

What makes British Engineering Services a great place to work?
We genuinely care. It's basic, human instinct that runs through every person that works at British Engineering Services. Knowing we always do the best job we can with absolutely no compromise means everything

If you work for us, you will get the below and, so much more:

2+ weeks training and a really fun team
We offer a flexible working approach, with a split between office based and home working available (you must have suitable wifi, and provide your own office set up at home)
Amazing head offices in the heart of Manchester city centre (you might even see our office pooches)
Development opportunities across the business
Discretionary annual company bonus and yearly salary review
Shiny new Surface Pro
Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts
The support of a superb employee assistance programme
A competitive salary
Up to 10% pension

What experience do I need?

Our team consists of the best Customer Service Team Members, we should know, we trained them You don't need heaps of experience, just the right attitude, aptitude and appetite for what we do.

Keeping Britain Safe.

You will:

An ability to communicate effectively via the phone and in writing to different types of customers
Experience working with data and using data to make decisions
The ability to build and develop relationships
Experience spotting, and developing sales opportunities
Experience working towards and achieving targets (ideally retention targets)
The ability to operate in and support a very busy team, but to manage your own workload efficiently.

We want to inspire everyone to see how important safety is and we expect the same from our people.

And if you're on the same page as us about that and you've got the right skills, experience and attitude, you'll fit right in.

Simple. We're all about diversity and inclusion and that means we want our people to be themselves. We're delighted to be an equal opportunities employer and that will never change

**British Engineering Services, making Britain a safer place.