Customer Feedback Caseworker - Newcastle upon Tyne, United Kingdom - Sopra Steria

Sopra Steria

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have a passion for Customer Service and looking for a role with a bit of a difference? If so, we could have the perfect role for you

We are looking for someone who is an exceptional in providing excellent customer service and has a real passion for helping people.

The job will be handling and progressing complaints from our Government clients and ensuring that each one is dealt with sensitivity and empathy which makes this a very rewarding role.

The team is fully supportive and friendly and as this is a hybrid role where you will be working 2 days in the office (Thursday and Friday)and the rest of the week from home, it gives a perfect work/life balance

What you'll be doing:

Log and investigate complaints, liaising with SSCL delivery areas as applicable to resolve complaint, raise as necessary (i.e. a team leader/manager/other group)
To schedule and prioritise allocated work daily.
Distribute information and when required, work to the other team members or groups.
Identify root cause and suggest areas of improvement.
Maintain and update information held on a data base or manually and support line management on any extra admin when required.
Liaise with internal/external clients.
Print/post data/reports/letters as required
Maintain records for audit purposes.

What you'll bring:

Attention to detail in record keeping.
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence
Effective teammate, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently
Accurate and timely delivery of tasks
Effective problem solver
Excellent organisational skills

It would be great if you had:

Able to follow process
Numerate.
Ability to navigate around and understand use of relevant systems
Understanding of HR and Payroll processes, obtained either within SSCL or previous employment

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you

Employment Type:
Full-time, Permanent

Location:
Newcastle

Security Clearance Level:
SC

Internal Recruiter:
Joanne

Salary:
£22,145 inclusive of 3% flex fund

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?
SSCL is the market leader in critical business support services for the UK public sector.

Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services.

We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We employ around 3,000 people who sit at the heart of our business strategy.

Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces.

'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.