- Recruiting new supporters to the charity through fundraising activities and events.
- Supporting fundraisers in big events such as the London Marathon and the Great North Run.
- Building a genuine rapport with supporters, ensuring their buy-in to the PDSA values and ethos, with a view to maximising all income/revenue building opportunities.
- Steward relationships with existing supporters and fundraisers to ensure future participation and engagement.
- Handle complex queries and provide excellent first point of contact resolution wherever possible.
- Communicate effectively with members of the wider management team to help develop and streamline new and existing policies and procedures.
- Provide analysis and feedback on a variety of reporting systems.
- Fully investigate, resolve and respond to any complaints made within SLA.
- A true customer focus and a solutions-oriented outlook, along with a strong team ethic.
- A confident telephone manner, plus excellent communication and relationship building skills.
- Experience handling and resolving complaints. Making sure the voice of the supporter/client/customer are always heard by actively identifying root causes of concerns or complaints and capturing accurate information.
- A good level of organisation and planning skills so you own workload is managed effectively.
- A positive attitude and willingness to go that 'extra mile' to help our supporters.
- A proven ability to work towards targets and KPI's, coupled with a good level of PC literacy.
-
Caseworker Advisor
2 weeks ago
PDSA Sunderland, United KingdomOur National Customer Service Centre in Sunderland are looking for caseworkers to join their friendly team With no late nights or weekends, you can expect a great work life balance · Every day, as one of our Caseworker Customer Services Advisors, you will be helping poorly pets g ...
-
Caseworker Advisor
2 weeks ago
PDSA Sunderland, United Kingdom Full timeCaseworker Advisor · Sunderland - National Contact Centre · £22, - £24, (pro-rata for part-time) per annum · Full Time and Part Time available hours per week · Full Time Permanent · Our National Customer Service Centre in Sunderland are looking for caseworkers to join their frien ...
-
Information & Advice Casework Advisor
1 week ago
Age UK Gateshead Gateshead, United Kingdom**HOURS**:21 per week · **RESPONSIBLE TO**:Service Manager · **RESPONSIBLE FOR**:Delivery of information and advice casework · The role involves responding to all incoming telephone enquiries to the organisation, logging calls on our internet based record system (Charitylog) help ...
-
Office Cleaner
4 weeks ago
South Tyneside Citizens Advice South Shields, United KingdomTo maintain a clean and hygienic working environment for the South Tyneside Citizens Advice Office interior. · **Post: Permanent** · **Hours: 20 per week** · **Salary: £10.50 per hour** · **Main Duties** · - Clean all areas within the building including dusting, sweeping, mopping ...
-
HR Advisor
2 weeks ago
Sarah McKenna HR Recruitment Newcastle upon Tyne, United KingdomAn opportunity has arisen for an experienced HR generalist to join a well-established and respected business based in the Newcastle area. This role would be perfect for an enthusiastic, experienced, people focussed HR Advisor/Generalist who is looking to join a small but agile te ...
-
HR Advisor
3 weeks ago
Persimmon Homes Newcastle upon Tyne, United KingdomFrom the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. · We're Persimmon Homes, a FTSE ...
-
HR Advisor
3 weeks ago
Lynn Bennett Resourcing Tyne and Wear, United Kingdom FreelanceTYNE & WEAR (Ref months FTC (hopefully made permanent) · £35k - £40k + Private Medical Insurance + benefits · We are thrilled to announce our partnership with a rapidly expanding UK-wide service business located in the North East. With a strong emphasis on prioritising their peop ...
-
Senior HR Advisor
3 weeks ago
Euro Garages Guide, United Kingdom**Role**:Senior HR Advisor · **Location**:Blackburn, BB1 2FA - Office Based · **Hours**:Full-Time / Permanent · **Salary**:£28,000 & Bonus Scheme · **What will my role look like?** · In this role you will be required to support your HR Business Partner through the delivery of an ...
-
HR Adviser
2 weeks ago
Adecco UK Middlesbrough, United KingdomAdecco are working with a well-established client based in the Teesside area. We are recruiting a HR Advisor to join their team of HR professionals for a 12 month fixed term contract. · You will provide an efficient solutions-focused service across the functions, delivering an ef ...
-
HR Business Partner
3 weeks ago
H9 Human Resources Newton Aycliffe, United Kingdom**HR Business Partner - £40,000 - North East** · We are thrilled to be supporting a national organisation who are looking for a HR Business Partner to join their team This role would be ideal for somebody who loves business partnering and managing a small team. · The role is offe ...
-
HR Advisor
2 weeks ago
Jackson Hogg Hartlepool, United Kingdom**Jackson Hogg is currently looking to recruit a HR Advisor for a public sector organisation based in Hartlepool.** · **Main Duties and Responsibilities** · - Provide efficient and effective HR Services in accordance with policies and procedures and key performance indicators. · ...
-
HR Advisor
3 weeks ago
Realise HR Ltd Stockton-on-Tees, United Kingdom**Role**:HR Advisor · **Employer**:Education Training Collective · **Location**: Middlesbrough Area (Hybrid out of Stockton Riverside College or Redcar & Cleveland College) · **Employment Type**: 9 Month FTC · **Salary**: £31,990 - £40,538 FTE (pro-rata) · **Benefits**: · - Gener ...
-
Human Resources Apprentice
2 weeks ago
Realise Stockton-On-Tees, United KingdomAre you looking for the perfect start into a career in HR? Katmex Ltd, a forward-thinking business supplying multi-processed steel components is looking for a pro-active, enthusiastic apprentice to join the team to provide wrap around HR support Monday - Thursday 7.30am - 4pm Fri ...
-
Senior HR Advisor
2 weeks ago
Imperial Workforce Newton Aycliffe, United Kingdom**Senior HR AdvisorBased: **Newton Aycliffe, County Durham**Salary**: up to £45,000 plus op to 20% bonus · **Summary of the role**: · **Accountabilities** · - In liaison with people managers, provide advice and guidance on job design, recruitment, on boarding, restructuring and r ...
-
People Advisor
4 weeks ago
Vet-AI Newcastle upon Tyne, United KingdomRole Summary: · This role will be to support our People Partner whilst on maternity leave, the People Advisor isresponsible for managing all aspects of the employee life cycle and working with the PeopleDirector to support driving the 'best place to work' people agenda. · Job Res ...
-
Senior People Advisor
2 days ago
believe housing Seaham, United KingdomWe're on the lookout for a Senior People Advisor to join the believe housing team on a permanent basis. · This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren't sure you meet 100% of the criteria but think you wou ...
-
HR Advisor
2 weeks ago
Teemz Ltd Newcastle Upon Tyne, United Kingdom permanentHR Advisor, Up to £35,000 + Benefits (including Life Assurance, Great Pension, 25 Days Holiday), Monday to Friday 8.30am till 4.30pm, Lovely Company Culture · Overview of the HR Advisor: Are you passionate about human resources and eager to make a real impact in a thriving organ ...
-
HR Advisor
2 weeks ago
Humankind North East, United Kingdom Full timeJob Details · HR Advisor at Humankind · Location: Hybrid (up to 3 days per week in Bowburn, Durham office) · Hours: Full Time (37 Hours/Week) · Travel: National travel may be required for occasional meetings · Welcome to Humankind · At Humankind, youll find a rewarding opportun ...
-
Senior Investment Security Adviser
2 weeks ago
UK Civil Service Darlington, United KingdomJob summary · DBT has a growing role in the UK�s national security, ensuring that trade, prosperity, and the economy are given due weight in geostrategic decision-making. The Integrated Review highlighted the increasing importance of the synergies between prosperity and security, ...
-
HR Advisor
2 weeks ago
Teemz Ltd Forest Hall, United KingdomHR Advisor, Up to £35,000 + Benefits (including Discretionary Bonus, Life Assurance, Great Pension, 25 Days Holiday), Monday to Friday 8.30am till 4.30pm, Lovely Company Culture · Overview of the HR Advisor: · Are you passionate about human resources and eager to make a real impa ...
Caseworker Advisor - Sunderland, United Kingdom - PDSA
Description
Our National Customer Service Centre in Sunderland are looking for caseworkers to join their friendly team With no late nights or weekends, you can expect a great work life balance
Every day, as one of our Caseworker Customer Services Advisors, you will be helping poorly pets get back on their paws by helping to raise vital funds.
You will be a first port of call and main point of contact for a variety of supporters, which will involve you in:
About you
This is a fast-paced environment; you will receive full training and support to help you along your journey. All we ask is that you have:
About PDSA
As the UK's leading veterinary charity, with 48 Pet Hospitals and over 380 Pet Practices, we strive to improve pets' lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of over 150 high street shops help us to provide these treatments through selling both donated and new goods.
We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.
The closing date for this vacancy may be brought forward should we receive sufficient candidates.
PDSA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
