1st Line Engineer - London, United Kingdom - Involved Solutions

Involved Solutions
Involved Solutions
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

1st Line Support Engineer - up to £28,000 + Benefits - Staines/Hybrid


I am currently working with a leading Managed Service Provider who are looking for a 1st Line Support Engineer to join their team.

In this role, you will be the first point of contact on the Service Desk whilst then escalating tickets to the 2nd Line whenneeded.


To be suitable for this 1st Line Support Engineer vacancy, you will need to have experience either supporting end users both remotely and onsite or have previous experience working in an apprenticeship.

Within this role, there will be development plans tofurther increase your knowledge through certifications, on the job training and having companies teach you about their systems first hand.


MUST HAVE A DRIVING LICENCE AND ACCESS TO A VEHICLE.

Essential Skills for the 1st Line Support Engineer
The successful 1st Line Support Engineer will have experience with the following:

  • Networking
  • Understanding of how routers and switches work


  • Active Directory

  • Unlocking accounts, password resets and setting permissions for different groups etc


  • Troubleshooting of Hardware

  • Printers, desktops and laptops etc
  • Troubleshooting of different Windows Operating Systems

Desirable Skills for the 1st Line Support Engineer
It will be beneficial if you have experience or knowledge of any of the below:

  • Experience working with Virtualisation systems such as Hyper-V, VMWare or similar
  • Previous experience within a Managed Service Provider or a fastpaced environment
  • Previous experience within a Helpdesk environment
  • Certifications / Apprenticeship etc
**1st Line Support Engineer - up to £27,000 + Benefits - Staines/Hybrid
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