Referral Administrator - Southport, United Kingdom - Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust

Verified Company

Southport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To be the first point of contact for the team/department and external referrers, ensuring that all referrals are assessed and forwarded in a timely manner for clinical triage and then to the correct team for action.

To answer telephones, taking and forwarding referrals and messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.

To respond to queries, some of which may be complex in nature. Dealing with routine matters and if necessary, forwarding to the appropriate member of staff.

To assist in ensuring work area is kept presentable and well organised and that confidential information cannot be seen or overheard by visitors.

Provide day to day support to temporary clerical officers where appropriate. Receive, allocate and despatch departmental mail (internal and external). To electronically file documents including service user information.

To photocopy, scan, collate and distribute documents as directed.

Maintain and manage a brought forward planning system to ensure that deadlines are met by other team members and colleagues.

Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner.

Attend and participate in one to ones, huddles, team meetings and administrative service meetings as required as part of the smooth running of an integrated team base service approach.